Welcome to the Nako General Food Store website.

Prior to using our website, please read through these Terms and Conditions thoroughly.

By using our website, you signify your acceptance of these Terms and Conditions, and agree to adhere to them. If you do not agree with them you must refrain from using this website.

We may make revisions to these Terms and Conditions at any time without notice. Therefore, please ensure you review them regularly to keep abreast of any changes.

Furthermore, by continuing to use this website, you will be deemed to have agreed to any changes to these Terms and Conditions.

Acceptable use

You agree that you may only use this website for:

  • your individual personal, non-commercial use (which at all times must be reasonable and not offensive); or
  • for purposes justifiably associated with purchasing our products and/or services; or
  • obtaining information on, or checking the appropriateness and availability of, our products and/or services; or
  • submitting and sharing your opinions, reviews and remarks on our products and/or services.


You agree that you shall not:

  • use, replicate, reuse or exploit any material on this website for any commercial purpose or for any purposes which are unlawful; or
  • use this website in a manner that causes or may cause a violation of the rights of any other party or which breaches any legal, regulatory or any officially recognised codes of practice by any applicable authority; or
  • use this website in any manner that interferes with or inhibits the performance of this website or which interferes in any means with other users use of this website; or
  • gain, or attempt to gain, any unauthorised access to this website, or to the personal information of other users and customers; or
  • remove, modify or obscure any copyright, trade mark or other proprietary notices on this website; or
  • Provide or use any untruthful identities.

Registration and account security

To use particular services offered or to access secure areas of our website you may be required to register an account. A condition of registration requires that you must be over 18 years of age.

Upon registering you will be required to set your login credentials, including an online ID and password. You are entirely responsible for maintaining the confidentiality of your login credentials, which includes being exclusively accountable for any and all activities that occur under your account.

You must ensure your details provided upon registration are truthful, accurate and complete. If your details change please notify us of these changes by updating your personal details to ensure that our records remain accurate.

You are not permitted to use any account that is registered to another account holder at any time without the explicit authorisation of the account holder and Nako General Food Store.

You agree to inform Nako General Food Store without delay of any actual or suspected unauthorised use of your account, or any other breach of security.

You may be held liable for any losses or damages sustained by Nako General Food Store or any other user of this website resulting from another person using your Nako General Food Store account.

If Nako General Food Store has cause to believe that there is likely to be a breach of security or misuse of this website, we may require you to change your login credentials or we may suspend your account.

Failure to abide by the registration and account security terms will constitute a breach of these Terms and Conditions, which may result in immediate termination of your account.

Nako General Food Store reserves the right to refuse registration or cancel a user’s account at its sole discretion.

User generated content

You agree that any content you submit to Nako General Food Store in any manner, whether by way of comments, reviews or ratings, to be included and displayed on this website, you grant Nako General Food Store non-exclusive, perpetual, worldwide, royalty-free rights and license to use, reproduce, distribute, modify and display such content in any and all media.

Content you submit shall be your own and must not be in any way an infringement on any other party’s rights.

Nako General Food Store will not be responsible or liable for any user generated content including, without limitation, any errors or omissions or inaccuracies, nor for any damage or loss sustained as a consequence of the use of any such content submitted and made available to Nako General Food Store.

Nako General Food Store reserves the absolute right to remove any content you submit from our website at any time, at our discretion, without notice.

Viruses and malicious technologies

Nako General Food Store shall not be liable for any loss or damage which arises as a consequence of any virus or other harmful or malicious technologies that may infect your computer equipment or data resulting from using this website.

We recommend you protect your computer equipment and data from exposure to viruses and other malicious software with the use of appropriate anti-virus software and other suitable technological security measures. 

Website availability and accuracy

Whilst we endeavour to ensure this website is available for your use Nako General Food Store accept no liability for any disruption or non-availability of this website, including any technical fault, delay, error or failure in any electronic user communication or transmission whatsoever.

Nako General Food Store makes every effort to ensure the content on this website is correct, up to date and free from errors, however, to the extent permitted by law, we do not warrant, express or implied, the accuracy and completeness of the information displayed on this website.  

Nako General Food Store reserves the right to change, suspend or terminate the whole, or any part of, this website at any time, without notice.

Any reliance that you may place on the content or information contained on this website is solely at your own risk.

Shopping with Nako General Food Store online


You must be 18 years of age or older to place an order on this website and be able to enter in to a legally binding contact to purchase a product or service from Nako General Food Store.

Products and services availability

All products and services presented for purchase on this website are subject to availability. We may vary, alter or discontinue them from time to time, without notice.

We provide no warranty the descriptions of our products and services are free from errors or inaccuracies.

Placing and accepting orders

Placing an order will amount to making an offer to purchase products or services from Nako General Food Store.

Upon placing an order and your payment card being debited at the point of checkout you will be sent an order confirmation email. A contract will be formed between you and Nako General Food Store upon the order being accepted.

You are provided with the opportunity of correcting any errors discovered prior to you confirming your order with us.

Certain conditions may arise that are beyond our control which may result in the refusal of sale of our products or services. However, Nako General Food Store reserve the right, at out sole discretion, to refuse sale for any reason.


Price and payment

Prices shown on this site, including any associated charges and appliable taxes (unless otherwise specified), are those that are stated at the time you place an order.

Where a pricing error has occurred, we will notify you as soon as possible. We will cancel the order and provide a refund (where you have made payment). We will correct the pricing error and give you the opportunity to order at the correct price. We will refund any cancelled order within 14 days of cancellation confirmation.


Payment for all products or services can be made using credit or debit card. We accept payment by Visa, Mastercard, AMEX, PayPal, Apple Pay and Google Pay.

Delivery and ownership

Delivery times may vary depending on the goods ordered and the location of delivery. Our aim is to dispatch your order within 3 working days and arrive within 10 working days, but no later than 30 working days unless we have agreed with you otherwise.

If you have not received your goods within the stated timeframe please get in contact with us so we may follow this up for you.

The goods you ordered will not be dispatched until your payment has been received by Nako General Food Store.

Orders will be shipped to the registered address provided.

Ownership, and risk thereof, of the goods purchase from Nako General Food Store will transfer to you upon the delivery of the goods and receipt by us of all sums payable, including any applicable charges.

Cancellation, returns and refunds

Subject to certain exclusions and applicable laws, you may cancel an order up to 14 days from the day you received the order. The exclusions, not including some faulty goods, that we are not able to accept returns or refunds, include:

  • goods that are bespoke or personalised; or
  • goods that are chilled, frozen or otherwise perishable and likely to deteriorate rapidly; or
  • where a seal for health protection and hygiene reasons has been broken, or
  • where you are unable to provide proof of purchase; or
  • goods returned are not in an ‘as new’ condition or original packaging is incomplete.

If you discover a fault following delivery of the goods you have up to 30 days from the point you took ownership to request a refund.

If a fault is discovered within 6 months of taking ownership of the goods you may be entitled to a refund if the goods cannot be repaired or replaced, in most situations.

If a fault is discovered up to 6 years from taking ownership of the goods you may be entitled to a partial refund but it would be up to you to prove the goods were faulty at the time you took ownership.

Accepted refunds, including any deliver charges (where applicable and statutory required) will be processed within 14 days upon return of the delivered goods and credited back to the payment method you used when you placed the original order.

You are responsible for the cost of returning the goods to us, except when in accordance with your statutory rights.

If you would like to exercise any of your statutory rights please see “How to contact us” below.

Use of personal information

Our Privacy Policy, available on this website, details how we use your personal information. Your agreement with these Terms and Conditions hereby acknowledges your acceptance of the terms of our Privacy Policy.

Links to other websites

There may be occasions where we provide certain hyperlinks on this website to third party websites. These hyperlinks are included for your convenience only. They do not indicate that we approve or endorse these websites. We do not accept any responsibility or warrant the content of any linked websites.

Intellectual property rights

All intellectual property rights, copyright or trademarks on this website and its content including without limitation the design, text, graphics, logos and all software associated with this website are owned by Nako General Food Store or our affiliates including our licensors. All such rights are reserved.

You agree that accessing this website and its content you do so solely for your personal, non-commercial related use.

You are prohibited from downloading, copying, reproducing, transmitting, storing, selling or distributing any content without the prior written consent of Nako General Food Store with the exception of the following:

  • you may view and display the content of this website;
  • you may print or download extracts or entire pages from this website for your personal reference, but only if you do not remove any copyright notice from printouts and downloads.

You must not alter the paper or electronic copies of any information you have downloaded or printed off to any extent.

If you print off, copy or download any part of our website in breach of these Terms and Conditions, your entitlement to use our website will end instantly and you must, at our decision, provide back to us or destroy any copies of the materials you have produced.

Limitations of liability

Under no circumstances shall Nako General Food Store be liable for any damages, including without limitation any compensatory, direct, indirect or consequential loss, loss of data, revenue, profit or income, or due to business disruption.

Nothing in these Terms and Conditions diminishes your rights under local laws or other statutory rights, neither does it exclude or limit our liability to you for death or personal injury caused from our negligence or fraudulent misrepresentation, or any other liability which may not be excluded by applicable law.


You agree to the maximum extent that is permitted by law to wholly indemnify Nako General Food Store and any of its affiliates (if any) from and against all liabilities, demands, losses, costs, damages and expenses (including reasonable legal costs) incurred by Nako General Food Store or any of its affiliates resulting from any breach of these Terms and Conditions, or applicable laws or regulations or claims resulting from your neglectful, fraudulent or unlawful activities which infringe the rights of any other party.


If any provision of these Terms and Conditions are determined to be unlawful or unenforceable under any applicable law, such unlawful or unenforceable provision shall not render these Terms and Conditions unlawful or unenforceable entirely, and such provision shall be deleted without affecting the remaining provisions.

Entire agreement

These Terms and Conditions represent the whole agreement and supersede all prior agreements and understandings between Nako General Food Store and you in relation to your use of this website.


Nako General Food Store reserves the absolute authority to terminate your continued use of this website if we conclude at our sole discretion that you have breached the Terms and Conditions.

Jurisdiction and applicable law

These terms and condition will be governed by and construed in accordance with English law, and you submit to the jurisdiction of the courts of England and Wales for the resolution of any disputes.

How to contact us

If you have any questions concerning these Terms and Conditions, or you would like to make a compliant, or have any other query, you can contact us at customersupport@nakogeneral.com.



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