- General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
- Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on Sundays
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
- Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
- Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
- Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at sales@nakogeneral.com
- Questions
If you have any questions about the delivery and shipment or your order, please contact us at customersupport@nakogeneral.com
Delivery Location
Items offered on our website are only available for delivery to addresses in Uk Mainland, Uk Highlands, Offshore Islands and Northern Island•. We also accept orders from international customers who are shipping to addresses in Europe, United States, North America, South America, Africa, the Middle East, The Far East and South East Asia only. Any shipments outside of Azerbaijan Republic, Botswana
Mozambique, Iraq, Suriname are not available at this time.
In most cases delivery will be on Monday – Friday between 9am and 9pm. If we dispatch your parcel using Royal Mail, a Saturday delivery may also be attempted.
24 Hour Delivery option
We are able to offer 24 hour delivery on most products to UK Mainland addresses for orders placed through the website before 12pm. Deliveries are carried out Monday to Friday, so any orders placed before the cut-off time on a Friday will be delivered the following Monday.
Unfortunately we are unable to offer a 24-hour service for UK Highlands, Offshore Islands, Northern Ireland or Channel Islands at this time.
UK Mainland
Please allow up to 7 working days for delivery, although most parcels will arrive within 1-2 days.
UK Highlands, Offshore Islands and Northern Ireland
Unfortunately we are unable to offer a 24 hour service for UK Highlands, Offshore Islands, Northern Ireland or Channel Islands at this time..
International Delivery
We arrange deliveries worldwide by using Couriers or Air Mail. Delivery charge are dependent on weight of the order.
PLEASE NOTE – you will be responsible for any import charges or custom duty charges that may be imposed by your country.
Delivery times will vary but we will ship your order as quickly as possible.
Questions
If you have any questions about the delivery, special arrangement and shipment of your order, please contact us at customersupport@nakogeneral.com