General questions
This feature is only available to customers who have signed up to Nako’s member club. You are expected to pick-up orders in-store should you wish to pay cash.
Emails may get lost in transit, Please have a quick scan of your inbox and junk folder for emails from sales@nakogeneral.com.
If you still have no luck, email us and include – name, delivery postcode, and your order details. This will help us locate your order quickly.
Email us and include – name, and phone number to customersupport@nakogeneral.com. This will help us address the issue as soon as possible
Other questions
We ship to anywhere in the UK via our online store.
We accept returns within 14 days of purchase, provided it falls within our returns conditions. All returns can be sent to 39-41 Nako General Food Stores, Ridley Rd, Dalston, and London, E8 2NP